Novel Coronavirus (COVID-19) Response & Precautions
Wesley Mission Queensland has adopted a highly precautionary and preventative approach to the prevention, control and management of COVID-19, based on the latest and best medical advice.
Extensive infection control and hygiene management systems are in place and our Coronavirus Response Committee is receiving daily updates from public health officials.
Please be assured that we remain committed to our long-standing service to the community and to clients in need and, where possible, we will continue to operate all essential services.
For further inquiries, please contact Wesley Mission Queensland on 1800 448 448.
This page is being updated regularly. Last update - 2.30pm (AEST), Saturday 11 September 2021.
Visitor rules - all Wesley Mission Queensland sites
To protect our clients, their families and staff, Wesley Mission Queensland has implemented a range of infection control procedures and restrictions across our services to minimise the spread of COVID-19.
For our other services, we ask that you do not enter a Wesley Mission Queensland site if you:
- are suffering from flu-like symptoms or are unwell,
- have been in contact with a case of COVID-19 (coronavirus),
- have been overseas in the past two weeks (you are required to be in self-isolation)
- have been in a COVID-19 hot spot in the past 14 days
- are subject to a home quarantine order or awaiting a COVID-19 test result
Specific information relating to our services
Please click the links below for specific service information
- Residential aged care communities
- Supported Disability Accommodation
- Brisbane Relief Hub
- Community Aged Care
- NDIS Services
- Home Support NDIS
- Childcare Services (Childcare Centres, Family Day Care and In-Home Childcare Services)
- NABS
- Hummingbird House
- ORCA – Albany Creek and Mansfield
- Stellar Arts
- Wesley Industries
- Youth and Family Services (Logan and Robina)
- Youth Hubs
- Hopewell Hospice
- Living Well House Respite
- Respite Services. Hyland House, Arana Hills, Balmoral Uniting Community Centre, Hadden day services
- Respite Overnight Services Hadden
- Wesley Kids
- Clear Breeze
- Mental Health Services
- Headspace centres
- HydroPool and Gym
- Health and Wellbeing
- Community Transport Services
- Home Assist
- Elorac Place
- Art from the Margins
- Beenleigh Family Centre
- Eagleby Neighbourhood Centre
Residential aged care communities
Unfortunately, due to a recent surge in COVID-19 cases, visitors are not permitted at the following residential aged care facilities (exceptions for end of life visits):
- Jacobs Court aged care community
- Kentish Court aged care community
- Knowles Court aged care community
- Nash Court aged care community
- Reid Court aged care community
- Dovetree aged care community
- Bethesda Caring Centre
Please refer to Queensland Health’s website for more information about visiting facilities in all other regions.
Face masks must continue to be worn and check-in procedures followed. Visits are to take place in the resident’s room or outdoors to satisfy social distancing requirements.
We also encourage family and friends to use phone calls, Skype and FaceTime (mobile video) to stay in touch with residents or you can click here to send a message online.
Supported Disability Accommodation
Unfortunately, due to a recent surge in COVID-19 cases, visitors are not permitted at the following supported disability accommodation communities (exceptions for end of life visits):
- WesleyCare Sinnamon Village
- WesleyCare Jindalee
- Saorsa Prestige Apartments (in Partnership with WMQ)
- Asher House at Wynnum West
Please refer to Queensland Health’s website for more information about visiting facilities in all other regions.
Face masks must continue to be worn and check-in procedures followed. Visits are to take place in the resident’s room or outdoors to satisfy social distancing requirements.
We also encourage family and friends to use phone calls, Skype and FaceTime (mobile video) to stay in touch with residents or you can click here to send a message.
Brisbane Relief Hub
The Brisbane Relief Hub in Fortitude Valley remains open, with modified service delivery and take away options. The Wednesday night community meal is operating. Masks must be worn at all times by clients and staff. Opening times for the public: 9.30am to 12pm and 1pm to 3.30pm Monday to Friday. Closed public holidays. Contact 07 3216 1579 for more information.
NDIS Services
Open and operational with modifications in place as per the Queensland Government’s recommendations. Clients and their household members are also asked to wear a mask if possible.
Community Aged Care
Open and operational, with social distancing modifications and personal protective equipment (PPE) as per the Queensland Government’s recommendations. Clients and their household members are also asked to wear a mask if possible.
Home Support NDIS
Open and operational, with social distancing modifications and personal protective equipment (PPE) as per the Queensland Government’s recommendations. Clients and their household members are also asked to wear a mask if possible.
Childcare Services (Childcare Centres, Family Day Care and In-Home Childcare Services)
Child care services open to all families as per normal operating hours. Parents/carers and those aged over 12 must wear masks when on the premises.
NABS
Open and operational in accordance with Government guidelines.
Hummingbird House
Hummingbird House is open to visitors as per normal operating hours. For further information, contact (07) 3621 4364 or email info@hummingbirdhouse.wmq.org.au
ORCA – Albany Creek and Mansfield
Open and operational in accordance with Government guidelines. Students over the age of 12 must wear face masks, except where there are medical exemptions.
Stellar Arts
Open as per normal operating hours.
Wesley Industries
Open as per normal operating hours.
Youth and Family Services (Logan and Robina)
All programs are operational with social distancing modifications as per the Queensland Government's recommendations. Masks are mandatory, and all clients must check in upon arrival.
Youth Hubs
After School and School Holiday programs open as per normal operating hours. High school students must wear a face mask.
Hopewell Hospice
Open to visitors as per normal operating hours. Face masks must continue to be worn and check-in procedures followed.
Open to visitors as per normal operating hours. Face masks must continue to be worn and check-in procedures followed.
Respite Services Hyland House, Arana Hills, Balmoral Uniting Community Centre, Hadden day services
Operational with screening.
Respite Overnight Services Hadden
Operational with screening.
Wesley Kids
Open as per normal operating hours. Online and telehealth appointments are available.
Clear Breeze
Operational with modifications as per the Queensland Government's recommendations.
Mental Health Services
Most services remain open and operational with modifications as per the Queensland Government’s recommendations.
For those living in Brisbane South, Wesley Mission Queensland operates a Wellbeing Mental Health Service. If you are feeling isolated or unsure during the COVID-19 health crisis, please reach out and connect. We are offering free telephone consultations for people living in the Brisbane South region, call 3717 7006 to book an appointment with one of our Wellbeing Consultants today.
Headspace centres
Open as per normal operating hours
HydroPool and Gym
Open for booked one-on-one therapy sessions.
Health and Wellbeing
All therapy with clinicians and AHAs will continue across all locations for all client types with vigilant precautions in place.
Community Transport Services
Restricted transport - essential services and in line with government advice.
Home Assist
Operational with modifications as per the Queensland Government's recommendations.
Elorac Place
Open and operational.
Art from the Margins
Open as per normal operating hours
Beenleigh Family Centre
Open and operational.
Eagleby Neighbourhood Centre
Community access limited. Appointment only.