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Feedback on our service

Please help us to improve our services. We appreciate your suggestions, compliments and complaints, and always welcome feedback from families and carers as well.

Making a suggestion, compliment or complaint

Provide your feedback in one of the following ways, and you can remain anonymous if you wish. You can:

  • Call us on 1800 448 448. Give your feedback over the phone or make an appointment to talk at a time that suits you.  
  • Email [email protected]
  • Send a letter to:

Locked Bag 7005
Chermside Centre
Queensland 4032

Our response

We act upon feedback in a timely manner. We circulate all compliments to relevant staff so that our staff know when they’ve done well. If your feedback is a complaint, we will arrange a suitable time to talk with you and agree on a plan of action.  

If you are not happy with our response

NDIS customers may contact the National Disability Insurance Agency by emailing [email protected]. Aged Care customers may contact the Aged Care Complaints Commissioner on 1800 550 552.

Thank you for your feedback

We’ve been providing services to Queenslanders for over 100 years, and we know the power of community. We can’t do what we do without your support and input.