Have your say

Wesley Mission Queensland welcomes your compliments, complaints and suggestions so that we can continually improve, and provide the best possible service and care.

Home Care worker with a client having a cuppa at the balcony

Ways to give feedback

You can share feedback or raise a concern with confidence. At Wesley Mission Queensland, it will be handled promptly, fairly and transparently.

General feedback

Speak directly with the staff in your home or service.

Call our customer experience centre team on 1800 448 448.

Email our customer experience team at [email protected].

Mail Wesley Mission Queensland Customer Experience Centre:

Locked Bag 7005
Chermside Centre
QLD 4032

Submit anonymous feedback

If you would like to remain anonymous you can submit feedback anonymously via phone, email or digital form. However, we are limited in our ability to provide a response to you without this information.

Please rest assured we will still forward your feedback/action as needed. If you would like a response, please provide your contact details.

Reporting misconduct or non-compliance concerns

If you become aware of behaviour that is unsafe, illegal, or unethical, we encourage you to report it. Our Whistleblower Hotline is an independent and anonymous service that is easy to access and managed by consultants trained in privacy, confidentiality, data security, ethics, and whistleblower protection.

You can make a report via:

Free call on 1300 30 45 50
Report online at wmq.stoplinereport.com
Email [email protected]
Mail Wesley Mission Queensland c/o
Stopline PO Box 403
Diamond Creek
VIC 3089, Australia

For more information, download our Whistleblower Policy (PDF 293KB), or contact our team directly on 1800 448 448.

External bodies

If you are not happy with our response, you have the option to escalate your feedback to an external body.

Older Persons Advocacy Network (OPAN)

Through their advocacy service, the Older Persons Advocacy Network (OPAN) can support residents, clients and families to understand and exercise their rights and have their voice heard on the issues that are important to them. You can contact them on 1800 700 600 or for more information refer to opan.org.au.

Aged Care Quality and Safety Commission

The Aged Care Quality and Safety Commission provides a free complaints resolution service. You can contact them on 1800 951 822 or for more information refer to www.agedcarequality.gov.au/making-complaint.

NDIS Complaints Commission

Wesley Mission Queensland is a National Insurance Disability Scheme (NDIS) provider and for NDIS participants, you are also able to raise your feedback directly with the NDIS Complaints Commission. They can be contacted on 1800 035 544 or for more information refer to www.ndis.gov.au/contact/feedback-and-complaints.

Office of the Health Ombudsman

The Office of the Health Ombudsman (OHO) is the place to contact if you have a complaint or notification to make about a health service provided in Queensland.

For Wesley Mission Queensland, this relates specifically to Hopewell Hospice and Hummingbird House.

They can be contacted on Call 133 OHO (133 646) or official complaints can be made online at https://www.oho.qld.gov.au/make-a-complaint.

Feedback form

If you have any questions or would like more information about our feedback channels, you can contact our team directly on 1800 448 448.

Do you want to remain anonymous? (required)

Feedback type (required)

Who is completing this form? (required)

Representative name (required)

Representative phone (required)

Customer first name (required)

Customer last name (required)

Customer phone (required)

Customer email (required)

Customer suburb (required)

Are you of Aboriginal or Torres Strait Islander Australian descent? (required)

Your feedback (required)

Has a member of staff been identified in the feedback? (required)

Staff / Volunteer / Contractor Name (required)

Has a customer been identified in the feedback? (required)

Name of customer identified in feedback (required)

At Wesley Mission Queensland, we’re committed to the privacy of your personal information. Information provided will be used in accordance with our Privacy Policy.