Support at Home
With Support at Home, you’ll have access to home and community aged care services designed to maintain your independence, safety and wellbeing.
A simpler, fairer way to get the care you need
Support at Home is a government program created to help older Australians access subsidised home care services, equipment, and home modifications more easily.
It is designed to be fair, simple, and personal – especially for those who need it most – helping you stay healthy, independent, and connected to your community.
Support at Home service categories
Support at Home offers 3 main groups of ongoing home care services:
Clinical Care, Independence, and Everyday Living.
Clinical Care
Nursing care
Allied health
Care management
Therapeutic services
Nutrition
Independence
Personal Care
Social support and community engagement
Everyday therapeutic services
Respite Care
Transport
Everyday Living
Domestic assistance
Essential home maintenance and repairs
Assisted technology
Meal preparation and delivery
Short-term pathways
In addition to your ongoing Support at Home services, you may also be eligible to receive short-term support or equipment to meet your needs.
Assistive Technology and Home Modifications Scheme
The AT-HM funding covers home modifications or equipment tailored to your assessed needs, helping you stay safe and independent.
Assistive technology funding will also cover prescription from a health professional. Examples: mobility aids (walking sticks, walking frames, wheelchairs), toileting supports (bedpans, commodes) and bathing devices (shower chairs, bath boards).
Home modifications include everyday improvements. In some circumstances, you may be approved for more significant works, such as a bathroom redesign to improve accessibility.
Funding for both is available in three tiers: Low (under $500), Medium (up to $2,000), and High (up to $15,000 nominal). An aged care assessment will determine your eligibility.
Restorative Care Pathway
Up to 16 weeks of intensive allied health and nursing care to help you get back on your feet, regain independence, and prevent higher level of ongoing care.
An aged care assessment will determine your eligibility for the Restorative Care Pathway. If you’re already receiving ongoing services, you may still qualify.
Funding: the pathway provides $6,000 to access allied health or nursing support to regain function and stay independent longer.
End-of-Life
Pathway
Extra in-home care funding for 12 weeks for people with three months or less to live, helping them remain at home if they wish.
The End-of-Life Pathway provides higher levels of funding specifically for in-home services, such as personal care, domestic assistance and general nursing care to complement services available under state and territory-based palliative care schemes.
To be eligible, a medical or nurse practitioner must estimate a life expectancy of three months or less, and you must have a score of 40 or below on the Australian-modified Karnofsky Performance Status (AKPS), which measures mobility and frailty.
How to get started
The first step for subsidised home care is to apply for an assessment via My Aged Care*. After you apply, an assessment organisation will call you to arrange a time to complete a face-to-face assessment. Remember, if you need home care urgently, you can start paying privately right away. Call our home care team now on 1800 448 448.
How to contact My Aged Care and start the process:
Call them on 1800 200 422; or
Apply online
*My Aged Care is the Australian Government’s system for accessing government-funded aged care services.
Assessments take place at your home or in hospital if needed, to discuss your care needs and goals. Once complete, you’ll be informed of the funding you are eligible for. After receiving the government letter with details for your approved services and funding level, contact your chosen provider.
Learn more
Once approved for home care subsidy, you can nominate the provider you’d like to deliver your services. That’s where our team steps in! We’ll review your funding, help you understand any costs, and work with you to create a portfolio of services and schedule tailored to your individual needs.
Once approved for home care subsidy, you can nominate the provider you’d like to deliver your services. That’s where our team steps in! We’ll review your funding and help you understand any costs, and work with you to create a portfolio of services.
- For Support at Home funding, we work with you to create a Care Plan based on your approved service list and budget, with a schedule tailored to your individual needs. Once you approve your plan, services can begin and a care partner will stay in regular contact.
- For other fundings, we help you choose the services that best suit your needs.
Services can begin! Our team stays in touch along the way. Support at Home clients are assigned a Care Partner, who will stay in regular contact to ensure your supports meet your needs and update your plan as circumstances change.
If you need services urgently, at WMQ you can pay privately for care services while you wait for your funding.
What you'll pay
You won’t need to pay anything if you’ve been approved to receive Clinical Care. For any Independence and Everyday Living services, you’ll contribute a percentage of the service cost, based on the income and assets assessment conducted by Services Australia.
Need home care urgently?
You can start paying privately right away — there’s no need to wait for your funding. Call our home care team!
1800 448 448How we'll work with you
At WMQ, we work with you to tailor your care plan to your goals, needs and budget. You can choose how often each service is delivered, so your care fits your routine and lifestyle. Our care coordinators stay in touch to adjust your plan as your circumstances or health change.
