Before we collect your personal information, or at the time of collection, we provide you with a statement to tell you of that collection.
We may collect the following types of personal information:
We may also collect some information that is not personal information because it does not identify you or anyone else. For example, we may collect anonymous answers to surveys or aggregated information about how users use our website.
We may also collect health information with your consent and where it is reasonably necessary for one or more of our functions or activities.
We collect your personal information directly from you unless it is unreasonable or impracticable to do so. When collecting personal information from you, we may collect it in a variety of ways including:
We may also collect personal information from third parties including from third party companies such as law enforcement agencies and other government entities and specialist agencies that assist us in achieving our objectives. This collection of information from third parties would occur in circumstances such as during recruitment when conducting a criminal record check or when verifying a Working with Children Check.
We will generally give you the option of not identifying yourself when you contact us or participate in activities or obtain services or assistance from us - unless we are authorised by law not to do so, or it is not practical or possible for us to deal with people who have not identified themselves, or who have used a pseudonym (in such circumstances we will only obtain as much personal information as is necessary to provide you with the service or assistance you require).
We collect personal information about you so that we can perform our activities and functions and to provide the best possible quality of service.
As well as for:
We may disclose your personal information to:
We may combine or share any information that we collect from you with information collected by any other parts of the Church (within Australia).
We may send you direct marketing communications and information about our activities and services that we consider may be of interest to you. These communications may be sent in various forms, including mail, SMS, fax and email, in accordance with applicable marketing laws, such as the Spam Act 2003 (Cth). If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so. In addition, at any time you may opt-out of receiving marketing communications from us by contacting us (see the details below) or by using unsubscribe functions provided in the marketing communications and we will then endeavour to make sure that we remove your name from our mailing list.
We do not provide your personal information to other organisations for the purposes of direct marketing.
We will not use Commonwealth government identifiers, such as Medicare numbers, as its own identifier of individuals. We will only use or disclose such identifiers in the circumstances allowed by the Privacy Act.
Our website may contain links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third party website and we are not responsible for the privacy policies or the content of any third party website. Third party websites are responsible for informing you about their own privacy practices.
We may gather your IP addresses (that is, the electronic addresses of computers connected to the internet) to analyse trends, administer the website, track users movement, and gather broad demographic information. This information does not identify you personally.
In some cases we may use Google Analytics to measure traffic patterns to determine which areas of our website have been visited and to measure transactions patterns in the aggregate. We use this to research our user’s habits so that we can improve our online presence, information and services. Our cookies do not collect personal information. If you do not wish to receive cookies, you can set your browser so that your computer does not accept them. Our use of Google Analytics will not involve the collection of personal information.
You may wish to participate in the various blogs, forums, wikis and other social media platforms hosted by us. One of the aims of these social media platforms is to facilitate and allow you to share content. However, we cannot be held responsible if you share personal information on these platforms that is subsequently used, misused or otherwise appropriated by another user.
We may use data hosting facilities and third party service providers to assist us with our functions and activities. As a result, your personal information may be transferred to, stored at, processed or backed up at a location outside Australia. These destinations outside Australia include, but are not limited to, New Zealand, United States of America, Singapore, Netherlands, Sweden, Ireland, France, Italy, Spain, Poland, India, Korea, Hong Kong, China, Taiwan, Philippines, Japan, Canada, Brazil and the United Kingdom. By continuing to deal with us, you consent to your personal information being disclosed to a destination outside Australia for this purpose and acknowledge that Australian Privacy Principle 8.1 will not apply to such disclosures of your personal information.
We take reasonable steps to make sure your personal information is protected from misuse and loss from unauthorised access, modification or disclosure. We may hold your information in either electronic or hard copy form.
As our website and social media platforms are linked to the internet, and the internet is inherently insecure, we cannot provide any assurance regarding the security of transmission of information you communicate to us online. We also cannot guarantee that the information you supply will not be intercepted while being transmitted over the internet. Accordingly, any personal information or other information which you transmit to us online is transmitted at your own risk.
Our Information Security Policy gives details on how we protect information we hold.
You may request access to any personal information we hold about you at any time by contacting us. If we hold information that you have the right to access, we will try to provide you with suitable means of accessing it. We may charge you a fee to cover our administrative and other reasonable costs in providing the information to you. We will not charge you for making the request and will not charge you for making any corrections to your personal information.
There may be situations where we cannot grant you access to the personal information we hold. For example, we may need to refuse you access if granting access would interfere with the privacy of others, would result in a breach of confidentiality, is contrary to natural justice, or is prohibited by law. If we cannot grant you access for any of these reasons, we will tell you.
If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may ask us to change it. We will decide if the information needs to be changed. If we do not agree there are grounds for changing the information, then we will add a note to the relevant information stating that you disagree with it.
If you believe we have not respected or protected your privacy in line with this policy, please contact us. We will treat your complaint confidentially. We will contact you after receiving your complaint to discuss your concerns and outline options as to how they may be resolved. We aim to make sure your complaint is resolved in a timely and appropriate manner.
Our street address is:
Our postal address is:
You can contact our Privacy Officer about your privacy concerns by writing to Locked Bag 7005, Chermside Centre Qld 4032 or by email at [email protected].
If you are not satisfied with our response, you can refer your complaint to the Office of the Australian Information Commissioner.
The Commissioner’s contact details are:
Read how we handle privacy regarding Credit Reporting.