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How to apply for Residential Aged Care

If you or a loved one needs to move into residential aged care, it can often be hard to know where to start, so we’ve broken the process down into four simple steps to help you on your way.

Your way to aged care infographic-v2

Step 1 – Talk with a Residential Aged Care Admissions Coordinator

contact-us-png Often the hardest part is getting started, so give us a call on 1800 448 448 or request a callback

Our dedicated team of Residential Admissions Coordinators will explain everything you need to know about applying for aged care services and give you some information about our aged care communities

We’ll also break down the costs involved and go through the application process with you, so you feel supported every step of the way.

Step 2 – Contact My Aged Care

contact-mac The next step in your journey to aged care is to make contact with My Aged Care, either by visiting their website or calling them on 1800 200 422.

My Aged Care is run by the Australian Government and acts as your gateway to aged care services in Australia. In order to apply for residential aged care, you will need to contact My Aged Care and answer a few questions to work out what kind of care will best work for you.

My Aged Care will then organise for you to have a face-to-face meeting with an assessor, also known as an ACAT (Aged Care Assessment Team) assessment. The assessor, usually a nurse or other health care professional, will chat with you about your current situation and the kind of care you need.

After the assessment, you will receive a letter that states the services that you are eligible for, and the assessor can also determine whether or not you are eligible for a government-subsidised placement in an aged care home. At Wesley Mission Queensland, we welcome both government-subsidised placements and fee-for-service placements.

Step 3 – Time to choose a home and apply

time-to-apply When you’re ready to make the move, it’s time to choose a home and apply for residency. Once you have made your choice, we will provide you with an application form to fill out and return to us. We know this process can be daunting, time consuming and often confusing, so if you need help with your application, or with any stage of this journey, we will always be there to help with any questions you have, or any assistance you need. Call us on 1800 448 448 or make an enquiry now

Step 4 – Welcome to Wesley!

welcome-to-wesley Every time someone chooses to move into a Wesley Mission Queensland aged care community, we are honoured to welcome them and their family into our own. We will lay out the next steps you need to take in order to move in, and we’ll be there to greet you and help you settle in when you do.


These four steps will get you going on your journey into aged care – a journey that, we know, isn’t an easy one. That’s why we’ll always be here to walk alongside you and lend a hand to help you through. Contact us anytime on 1800 448 448 or make an enquiry