A mobile phone or tablet device is required to use My Wesley Connect. Some communities may have shared devices available for this purpose.
Local staff will assist and encourage residents where appropriate to enjoy the benefits of using the app and this may include information sessions and basic device overviews.
WMQ promotes the use of digital technologies that can help to combat social isolation and create a stronger sense of community for older Australians and as such is a part of the Be connected network (link opens in new window), a national network of community organisations helping older Australians thrive in a digital world.
There are many great resources available on the Be connected network website which may be of assistance to those wanting to learn more.
A resident does not need to be actively using or engaging with the app for their family members to enjoy being connected to the community.
All users will need to register an email address with your local community to enable you to log into the app. The email address is required to secure your account so that you are able to change your password.
For residents who would like to have family members linked within the app but who do not wish, or may not be able to, log into the app themselves, an email address is not required.
Most residents enjoy seeing their photo in newsletters and other communication about the community and will usually complete a “talent release form” which provides permission for Wesley Mission Queensland to use their image in various communication where appropriate.
If a resident does not want their image used, they would not fill in one of these forms and our staff are notified to ensure their wishes are adhered to.
Visitors to the community would generally not have their photo taken unless they have provided their consent to do so. Verbal consent will be requested if a photo containing a visitor is to be published in the app.
The local community will have a staff member available to help you and may also provide general information sessions. We look forward to providing overview video guidance soon.
The terms apply to all users, including Wesley Mission Queensland staff and provide you with a license to use the application with standard restrictions and requirements such as: being responsible for the content you create and for your own conduct; keeping your access secure with a password; not using the app for illegal or immoral activity; not providing access where it should not be granted and not interfering with the way the technology operates.
It very important to us that we have regular feedback from users so that we can continue to improve the My Wesley Connect experience and meet our customer’s needs.
You can provide your feedback from directly within the app by going to “More > Feedback”, you will likely also be provided with opportunities to answer surveys and/or participate in user groups. If you are particularly interested in providing feedback and ideas for improvement please talk to your local community staff who will give your details to our project team.
To enhance the lifestyle experience of our residents:
To improve communication with families:
To keep evolving in a technology driven world:
Your local community will decide, in consultation with residents and families, when and if the news feed and activities calendar in the app will replace the printed newsletter.
We recognise that there are many people that may not have access to devices or who prefer to have printed copies of this material and we will work with these customers to ensure they continue to have choice around how they receive their information.