How to access aged care services?
If you are looking to transition into residential aged care, your first point of contact is My Aged Care.
The Australian Government’s My Aged Care system is designed to help Australians navigate the aged care system. All inquiries for aged care must go through this system.
My Aged Care contact information
Visit: My Aged Care
Call: 1800 200 422 (lines are open Monday to Friday 8am - 8pm, and Saturday from 10am - 2pm).
Getting an aged care assessment
Prior to entering an aged care community, you will need to have a free assessment with a member of an Aged Care Assessment Team (ACAT). They will talk to you about your current situation and work out if you are eligible to receive aged care services.
Applying for a place
Once you’ve been assessed and have received a letter to say that you are approved as eligible for residential aged care, you can start looking for, and applying to, aged care homes through:
You can apply to as many homes as you like. When a place becomes available, the aged care home will contact you or your nominated contact person.
Need help navigating the system?
If all of this sounds confusing, don’t worry – we’re also here to help you. You can contact our Contact Centre on 1300 827 138 and we can step you through the process.