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'How to' guide for home care support

home care services home care services
Published Monday 17 July 2017
  • Aged Care
To help you take the first steps to getting the support you want in the home you love, we’ve created a simple guide on how to access in home care support services.

Here we’ll break down the steps for you to help make it as easy as possible. And keep in mind, if you need any help along the way, we’re always here to help – just call us on 1800 448 448 or enquire now.

Step 1 - Do some research and shop around
Step 2 - Choose how to pay
Step 3 - Pick a provider
Step 4 - Create a care plan 


research-icon Step 1 – Do some research and shop around


It’s never been a better time to shop around for home care services. The number of providers has grown in the last few years along with the kinds of services and assistance that you can access. But being faced with so many options can also be confusing – how do you choose the right provider?

There are many factors to consider including: the types of services on offer, what is available in your area, and how much a provider will charge for those services. It’s important to clarify all costs associated with a service or provider, so you know exactly how much you’ll be paying.

For example, Provider A’s hourly rate may seem cheaper than Provider B’s, however Provider B may not charge a travel fee, whereas Provider A does.

It may be helpful to write down a list of questions that you would like to ask providers before you contact them, such as:

  • Do you provide services in my area?
  • What is your hourly rate for services?
  • Do you charge a travel fee? If so, how much?
  • Do you charge exit fees if I decide to cancel my services or switch providers? What are the terms of those exit fees?
  • Do you charge any other fees on top of the hourly service rate/travel fee?
  • What are the payment options available?


payment-iconStep 2 – Choose to pay on a fee-for-service basis or apply for government funding


There are two ways that you can access home care services – you can choose to pay for these services privately, or you can apply for government assistance through a Home Care Package or the Commonwealth Home Support Program. If you choose to pay for services privately, you can organise to do this with the provider of your choice directly. If you choose to apply for government funding, you will need to contact My Aged Care.

Step 2.1 – Applying for funding – contact My Aged Care
Call My Aged Care on 1800 200 422 for a free over-the-phone consultation to find out if you are eligible for services. If you are, My Aged Care will organise for you to be assessed by the Regional Assessment Service (RAS) for basic support, or the Aged Care Assessment Team (ACAT) for more complex support.

Step 2.2 –Applying for funding – complete the income test
Once you have received confirmation that you are eligible to receive services, you will need to complete the income test, which will determine your level of government funding. You can find the form here:

Step 2.3 – Applying for funding – undertake an assessment
A RAS or ACAT assessor will visit you in your own home and chat with you about your circumstances, to determine the services that will best support you.


provider-iconStep 3 – Pick a provider


You can now choose the provider that you would like to use for your home care support.

If you have applied for funding, your RAS or ACAT assessor can help you pick a care provider in your local area. If you would like Wesley Mission Queensland to perform these services, please let the assessor know.


case-plan-iconStep 4 – Create a care plan and provide feedback


If you choose to receive services from Wesley Mission Queensland, you will have a Case Manager. Your Case Manager will work with you to create a care schedule that suits your lifestyle. Throughout your care with Wesley Mission Queensland, we’d love you to share your feedback with your Case Manager so we can continue to shape our services to best support you. 


Find out more about our in home care services, or book a free consultation