A guide for making a difference

The Wesley Charter is an organisational-wide framework that guides our staff and volunteers to identify opportunities to make a positive difference in the lives of those we care for and serve. 

The Wesley Charter is characterised into three areas: what we value, the way we work, and what we strive for and is represented as a “Charter Wheel”, consisting of 3 connected and moving parts.

The Charter Wheel has become an effective tool for all staff across Wesley Mission Queensland, helping embed the Charter values in everyday thinking and behaviours and in turn, make a difference to the lives of the 100,000 Queenslanders who we support every year.

Three interconnecting circles of cardboard with elements of the way we work

As an organisation, we value:

  • Innovation
  • Hope
  • Integrity
  • Compassion
  • Justice
  • Empowerment
  • Respect.

In our everyday work:

  • We welcome feedback
  • We provide support
  • We make a difference
  • We build positive relationships
  • We communicate effectively
  • We show respect
  • We demonstrate compassion.

In working with our customers, we aim to promote:

  • Identity
  • Growth
  • Autonomy
  • Joy
  • Meaning
  • Connectedness
  • Security.

In this section

Every year we touch the lives of 100,000 Queenslanders

600 people
in need

receive a free meal, sandwich or food parcel each week.

More than
90

young adults call our supported accommodation units home.

3,500
seniors

supported to lead a fulfilling and independent life.

More than
530

retirees reside in our award-winning independent retirement villages.

More than
1,000

adults and children received youth and parenting support.

The Charter Wheel in action

Bringing George's passion to life again

George, a client of Wesley Mission Queensland's Home Care services, loved woodwork but ill health saw him give up his hobby. Guided by the domains of connectedness and joy, George’s care worker set about bringing George’s passion back -  together they made a picnic table, along with various other pieces.

Bringing joy during a global pandemic

During the COVID-19 pandemic, staff noticed how residents at Wesley Mission Queensland's Parkview Aged Care Community missed walking to the corner store for ice creams. Using the Wesley Charter to find a solution, the team constructed a magnificent ice cream cart that was wheeled door to door, bringing the joy of a Sunday afternoon ice cream to residents.

Your story is our story

Wesley Mission Queensland. Helping Queenslanders live better lives since 1907.