Home Care Packages (HCP) 

If you need support to live independently at home, you might be eligible for a government-funded package for home care services.

On this page, you'll learn about:

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Our services

You'll find us throughout South East Queensland. The services available can vary based on where you live and on the type of government funding you are accessing.

Care worker assisting a elderly lady at the shops

Day to day housekeeping

Help with the housework, laundry and shopping.

Elderly lady receiving nursing support in home

Nursing

Clinical support for managing medications or health conditions.

A group of ladies working on crafts

Respite care

In home, centre-based and overnight respite.

Lady painting in a group

Social support

Companionship in your home or on outings, and connecting you with local interest groups.

Nurse dresses a wound on arm

Allied health

Professional advice, support and equipment to improve your mobility and wellbeing.

Lady being assisted onto the bus

Transport

Transport arrangements for social outings, shopping trips or appointments.

Older lady having hair combed

Personal care

Assistance with showering, dressing and toileting.

Handy man assisting in the garden and inside the home

Maintenance, garden & modifications

General home maintenance including gardening and minor modifications - Making your home or garden safer and easier to live in.

How it works

If you need a service to live safely and independently at home, we will help you arrange it. There are four levels of Home Care Packages, designed to support people with different care needs:

  • Home Care Level 1 – to support people with basic care needs
  • Home Care Level 2 – to support people with low level care needs
  • Home Care Level 3 – to support people with intermediate care needs
  • Home Care Level 4 – to support people with high care needs.

 

If you are approved for a package, you will be placed in the Government’s national queue until your package can be allocated to you. There are options for accessing some services while you wait.

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What's the process?

All applications for government-funded aged care services are made through My Aged Care (link opens in new window). Our Home Care Team can help you at any stage. 

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Step 1. Apply for a HCP

Apply using My Aged Care (link opens in new window).

  • Online assessment (link opens in new window) (around 15-20 minutes to complete)
  • Call 1800 200 422
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Step 2. Have a face-to-face assessment

You will have an assessment by the Regional Assessment Service (RAS) or Aged Care Assessment Team (ACAT). You’ll discuss or show:

  • What you can do well
  • What you need some help doing 
  • What you want to be able to do
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Step 3. Approved for a HCP

If approved, you will receive a My Aged Care Home Care Package Approval letter.

Your assessor will work with you to develop a personalised support plan to help identify what sort of services suit your needs. 

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Step 4. Wait to be allocated a package

You are placed on a national waiting list for allocation of a Home Care Package.

If you need services while you wait, contact us for help. There are many different ways to fund services while you wait for your Home Care Package.

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Step 5. Review your agreement

Once you’ve been allocated your package, you’ll have 56 days to enter into a formal agreement. This document outlines things like:

  • Costs and fees
  • How your services will be provided etc.

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Step 6. Invoices and review your services

Each month we'll send you a statement of activity from the previous month.

You will also receive ongoing support and advice from your local WMQ Home Care Team. Your Care Coordinator is your key contact for anything related to your care. If your needs increase, we’ll talk to you about your options.

Contact us at any stage of the process

Whether you have already been assessed by an Aged Care Assessment Team (ACAT), advised that your Home Care Package has been assigned, or are just at the beginning of the process, we are here to help:

  1. Contact our Customer Service team
  2. Your Wesley Mission Queensland Home Care Consultant will help you through the My Aged Care and ACAT process and work with you to design a package of home care services that work for you and your family
  3. Choose Wesley Mission Queensland as your preferred Home Care Package provider
  4. We start working with you to deliver the services you need to stay living safely and independently at home.

Build your own Home Care Package

Answer a few short questions and use our Home Care Package builder to tailor a plan that suits your needs.

This way you can choose the services that best suit you. (Link opens in new window)

Why Wesley Mission Queensland?

Our compassionate approach is what makes us extra special.

Watch Rita's story 

An approved provider with a commitment to quality care

All of our Care Workers have completed or are working towards a Certificate III in Aged Care or Individual Support, meaning they are skilled and committed to providing quality care.

Every carer is screened in line with National Police Check processes, undergoes regular training in key areas such as medication assistance, infection prevention and control and driver safety and always wears identification so you can recognise them.

You're in good hands with Wesley Mission Queensland

“We feel so lucky to have gone with Wesley Mission Queensland and especially to have been assigned Donna as our Care Leader.”

Staff member interacting with two people at a table at home

Rita and Jim

In Home Care clients

Home care that works for you

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Contact us on 1800 448 448 or complete this form.
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