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Home Care Packages (HCP) 

If you need support to live independently at home, you might be eligible for a government-funded package for home care services.

On this page, you'll learn about:

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Our services

You'll find us throughout south east Queensland. The services available can vary based on where you live and on the type of government funding you are accessing.

Day to day housekeeping

Help with the housework, laundry and shopping.


Clinical support for managing medications or health conditions.

Respite care

In home, centre-based and overnight respite.

Residents enjoying the Community craft activities

Social support

Companionship in your home or on outings, and connecting you with local interest groups.

Residents painting as part of the Community program

Allied health

Professional advice, support and equipment to improve your mobility and wellbeing.

In home services such as nursing.


Transport arrangements for social outings, shopping trips or appointments.

Community care provides resident transport to activities

Personal care

Assistance with showering, dressing and toileting.

In home care assistant brushing a residents hair


General home maintenance and minor modifications.

Home assistance such as gardening and  home maintenance

How it works

If you need a service to live safely and independently at home, we will help you arrange it. There are four levels of Home Care Packages, designed to support people with different care needs:

  • Home Care Level 1 – to support people with basic care needs
  • Home Care Level 2 – to support people with low level care needs
  • Home Care Level 3 – to support people with intermediate care needs
  • Home Care Level 4 – to support people with high care needs.


If you are approved for a package, you will be placed in the Government’s national queue until your package can be allocated to you. There are options for accessing some services while you wait.

View costs

What's the process?

All applications for government-funded aged care services are made through My Aged Care (link opens in new window). Our Home Care Team are here to help you throughout every stage.


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Step 1. Apply for a HCP

Apply using My Aged Care (link opens in new window).

  • Online assessment (link opens in new window) (around 15-20 minutes to complete)
  • Call 1800 200 422
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Step 2. Have a face-to-face assessment

You will have an assessment by the Regional Assessment Service (RAS) or Aged Care Assessment Team (ACAT). You’ll discuss or show:

  • What you can do well
  • What you need some help doing 
  • What you want to be able to do
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Step 3. Approved for a HCP

If approved, you will receive a My Aged Care Home Care Package Approval letter.

Your assessor will work with you to develop a personalised support plan to help identify what sort of services suit your needs. 

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Step 4. Wait to be allocated a package

You are placed on a national waiting list for allocation of a Home Care Package.

If you need services while you wait, contact us for help. There are many different ways to fund services while you wait for your Home Care Package.

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Step 5. Review your agreement

Once you’ve been allocated your package, you’ll have 56 days to enter into a formal agreement. This document outlines things like:

  • Costs and fees
  • How your services will be provided etc.

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Step 6. Invoices and review your services

Each month we'll send you a statement of activity from the previous month.

You will also receive ongoing support and advice from your local WMQ Home Care Team. Your Care Coordinator is your key contact for anything related to your care. If your needs increase, we’ll talk to you about your options.

Home care explained in 5 minutes

How to apply

Find out how Wesley Mission Queensland can help you at every step: from applying for a government-funded Home Care Package, to organising services while you wait.

Have you considered applying for a home care package?

If you need a service to live safely and independently at home, we will help you arrange it.

Wesley Mission Queensland can help you at every step from applying for a government funded home care package to organising services if they are available while you wait.

Wesley Mission Queensland Care experts will guide you through all the steps required to receive a home care package appropriate for your needs.

You will need to:
1, contact, the government agency for accessing all funded aged care services.
To register and provide information about your health and lifestyle.

2, Then the government's My Aged Care Assessment Team called ACAT will visit you at your home to assess which level care is needed. There are four levels of care, ranging from level one for basic support to level four for high care support.

3, after the assessment has been completed, you will receive an approval letter for a home care package.
You will then be placed on the national waiting list and it will take some time to be allocated your home care package.

While you wait, Wesley Mission Queensland can provide support or may be able to offer you temporary home care services if these are available, like the Commonwealth Home Support Program, government funding for entry level services or you can pay a fee for home care services from Wesley Mission Queensland until your package is allocated.

We'll support you throughout your home care journey by providing simple, easy to understand information at every stage.

For more information or to get started applying for a home care package, contact Wesley Mission Queensland today on Or call us on 1800 448 448.

What to do once you've been allocated a package

You have 56 days to choose a provider once you receive a letter confirming that you've been allocated a package. At this point, we'll work with you to develop a personalised plan.

Have you been allocated a home care package?

It's a relief to know you've been assigned a package and now is the right time to contact us at Wesley Mission Queensland to help with next steps.

The home care package letter will confirm what level of care you've been assigned and provides a referral code which can be used to select a home care provider such as Wesley Mission Queensland.

Please keep the letter and the referral code as you will need that for the next part of the process.

You will have 56 days to select a provider, although you can receive an extension if required.

Once you have your letter, you can book a home care conversation with Wesley Mission Queensland and we can arrange to meet with you at your home to determine your specific needs and create a personalized home care program.

When we meet with you, we would like you to tell us about your specific needs.
So our aged care specialists can provide a specific and tailored plan for you. They are extremely well qualified and ready to meet your needs, even if they were to change in the future.

Experience quality tailored care that supports the way you want to live in your own home.

Contact Wesley Mission Queensland today on Or call us on 1800 448 448.

How does a Home Care Package work?

Understand the types of services you can access depending on the level of package (1-4) you’re approved for.

What kind of services can you receive from a home care package?

There are four levels of services you can receive with a home care package from basic to complex home care needs.

Level one offers basic support.
Level two provides low level support.
Level three gives immediate support.
And level four delivers high care support.

The My Aged Care Assessment Team, also known as ACAT, will visit you to help determine what level package you can be approved for.

To give you an idea as to some of the home care services Wesley Mission Queensland can provide, if you are to receive a level two package, you could get personal visits by a dedicated Wesley Mission Queensland support worker to help you with cooking, shopping and transport to community activities.

Dave is 80. If your needs change and extra care is required. Once you have received your package. Wesley Mission Queensland will assist in contacting My Aged Care to help in applying for more government funded support and provide that assistance once approved.

Our staff are there working together with you to better support your health care needs.
Contact Wesley Mission Queensland today on Or call us on 1800 448 448.

Home care package funding explained

Find out how home care package funding works and the case management and support provided.

What is a home care package and how is it funded?

A home care package is designed to assist you if you have more complex care needs that go beyond what the Commonwealth Home Support Program can provide.

There are four levels of government contribution available designed for people with different home care needs.

Level one provides support for people with basic care.
Level two supports people with low level care requirements.
Level three offers support for people requiring intermediate care.
And home care level four provides high care support with Wesley Mission Queensland as your HCP provider.

You can expect a dedicated care leader who will coordinate all your care needs.
An individual care plan tailored to your needs.
Regular review of your plan to ensure it continues to meet your needs.
And support. And guidance to make the most of your home care package funding.

There are no out-of-pocket costs for an HCP unless you are assessed as being required to pay a government income tested fee or you choose to purchase extra services. Wesley Mission Queensland has no hidden fees and offers the best value for your home care package.

There is no charge to set up services. No basic daily fee and no charge for our care workers to travel to you.
Detailed monthly statements are provided to show exactly how the government home care subsidy and any private contributions are being spent.
In addition, a tax invoice is provided that lists all your personal contributions owed and or made.

Contact us for more information today. Contact Wesley Mission Queensland today on or call us on 1800 448 448.

Contact us at any stage of the process

Whether you have already been assessed by an Aged Care Assessment Team (ACAT), advised that your Home Care Package has been assigned, or are just at the beginning of the process, we are here to help:

  1. Contact our Customer Service team
  2. Your Wesley Mission Queensland Home Care Consultant will help you through the My Aged Care and ACAT process and work with you to design a package of home care services that work for you and your family
  3. Choose Wesley Mission Queensland as your preferred Home Care Package provider
  4. We start working with you to deliver the services you need to stay living safely and independently at home.

Build your own Home Care Package

Answer a few short questions and use our Home Care Package builder to tailor a plan that suits your needs.

This way you can choose the services that best suit you. (Link opens in new window)

Why Wesley Mission Queensland?

Our compassionate approach is what makes us extra special.

Watch Rita's story 

An approved provider with a commitment to quality care

All of our care workers have completed or are working towards a Certificate III in Aged Care or Individual Support, meaning they are skilled and committed to providing quality care.

Every carer is screened in line with National Police Check processes, undergoes regular training in key areas such as medication assistance, infection prevention and control and driver safety and always wears identification so you can recognise them.

You're in good hands with Wesley Mission Queensland

“We feel so lucky to have gone with Wesley Mission Queensland and especially to have been assigned Donna as our Care Leader.”
Home care assistant helping residents in their home

Rita and Jim

In Home Care clients

Home care that works for you

Contact us on 1800 448 448 or complete this form.
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Retiree holding her dog. Wesley Mission Queensland Home Care can help you with pets.