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Queensland Community Support Scheme (QCSS)

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Wesley Mission Queensland is a proud provider of the Queensland Community Support Scheme (QCSS). This program provides low-intensity support for people at home, with a small amount of assistance to access activities and appointments in the community.

QCSS can assist people:  

  • live as independently and safely as possible in their homes
  • have increased opportunities for participation in, and access to, their community
  • access supports and/or services to meet their needs in the most appropriate way
  • improve their physical and emotional wellbeing by increasing feelings of independence, empowerment, and autonomy.

The QCSS program is available for those with low-intensity support needs and who are under 65 years of age.

Support services available

The range of support activities provided by QCSS are based on the identified goals of each consumer. These activities include: 

  • Personal care
  • Assistance preparing meals or support in establishing a meal delivery service
  • Domestic assistance 
  • Shopping support with consumer or support in establishing an online shopping schedule 
  • Transport to medical or other appointments
  • Social support and activities including bus trips 
  • Referral to other services or aids 
  • Support with minor home maintenance such as grab rails and handrails (or any items to enhance independence that don't require a structural change to the home)
  • Assessment from an Occupational Therapist or Physiotherapist for short-term intervention.

Please note - nursing support is unavailable under the QCSS funding but can be accessed with Wesley Mission Queensland's community nursing team as a fee-for-service visit. 

Costs to access this service

All the QCSS services attract an affordable payment contribution from you. This is charged per hour, or part thereof for the first hour, and goes up by increments for subsequent hours. A direct debit is usually the easiest way for our customers to manage payments. An invoice will then be mailed or emailed to you each month. Financial hardship arrangements can also be offered.

We're here to help

If you have any questions on the QCSS, please call 1800 448 448 (8 am - 5 pm Monday - Friday).

To change or cancel a scheduled visit, please call 1300 552 568 (5 am - 9 pm, 7 days a week).

Download the brochure 

Understanding a Care Plan

An individual Care Plan outlines the specific tasks and services that'll be provided at your visits. It's developed for you at the initial assessment stage based on your individual needs. As it's your Care Plan, you, along with your support person or family member, have a say as to how it's developed.

Your QCSS Coordinator will review your Care Plan every six months or as your needs change. You're welcome to request a review if you have concerns or need additional support. You're also are entitled to refuse any care or support even after development of your Care Plan.

Information and documents containing your personal information are kept confidential and securely stored on the Wesley Mission Queensland consumer data system.

Care Workers

Most of the support you'll receive is delivered by our team of friendly and experienced Care Workers. They will complete the tasks outlined in your Care Plan as agreed at the commencement of services. All Care Workers employed by Wesley Mission Queensland are qualified to provide professional-level support and have completed their Cert III in Community Care. They are also screened at employment and annually under legislated National Police Check processes and must wear identification so you can easily recognise them. 

If there are absences and not enough Wesley Mission Queensland Care Workers to provide services, we may employ agency staff so your service is uninterrupted. All agency Care Workers are also qualified and Police checked. On some occasions, Care Workers can be delayed due to traffic or a possible delay from a previous support visit. We will try to advise you if your service is going to be affected.

Times of Services

We aim to be consistent with your visit times and in most cases, your regular scheduled service will occur at approximately the same time. A time frame is given for scheduling due to the impact of staff absences, holidays, traffic conditions and other unavoidable disruptions. This means a visit will be scheduled during a time frame of approximately three hours. Personal care visits will be prioritised over domestic cleaning visits. It's important to note:

  • For urgent requests and time-critical needs, additional support can often be scheduled if we receive 24 hours’ notice
  • If you request a permanent change of a day or time to a permanent scheduled service, then one week’s notice is required
  • Please provide us as much time as possible to request changes, cancellations or extra support shifts. For cancellations less than 24 hours, the usual consumer’s co-payment will apply
  • Following hospitalisation, we'll aim to reinstate your services as soon as possible (as much notice as possible is greatly appreciated)
  • Unfortunately, no QCSS services are delivered on public holidays. 

Phone 1300 552 568 to change a scheduled visit.