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What You Need to Know

what-you-need-to-know-care

How do I get started?

We're here to help you no matter your need, whether it's a general question or support accessing the services, please call us on 1800 448 448 or fill in this form to find out more.

Do you provide services in my area?

We provide services throughout South East Queensland, including Brisbane North, Brisbane South, Pine Rivers, Sunshine Coast, Gold Coast, Gympie, Maryborough, Hervey Bay and Bundaberg. 

We can work with you to find the support that best suits your needs, whether it's in your own home or at a nearby centre.  Please call us on 1800 448 448 or  fill in this form to find out more.

What are my payment options?

 If you are over 65 and / or living with a disability, you may be able to access these services as part of the My Aged Care Commonwealth Home Support Programme. 

Alternatively, you can arrange to pay privately without any subsidies.  Please call us on 1800 448 448 or  fill in this form to find out more.

Are government funded programs available?

Care in your home and community services are available through Home Care Packages and the Commonwealth Support Home Program.

Home Care Packages

Home Care Packages provide individually planned and coordinated support services to help you or a loved one remain living in your own home.

These services are delivered on a Consumer Directed Care (CDC) basis which gives you greater control   choices about the types of care and services, including who delivers them and when.

There are four levels of Home Care Packages
  • Home Care Level 1 – to support people with basic care needs
  • Home Care Level 2 – to support people with low level care needs
  • Home Care Level 3 – to support people with intermediate care needs
  • Home Care Level 4 – to support people with high care needs
Types of services available

With Wesley Mission Queensland, you can choose from a wide variety of services within our Home Care Packages. All services can be coordinated and tailored to meet your specific needs and can include, but are not limited to:

  • Care services - bathing, toileting, mobility, nutrition, meal preparation and continence management.
  • Support services - cleaning, gardening, respite care, home maintenance and modifications.
  • Clinical services - nursing, allied health and therapy services and referrals to other health related services.
How much do Home Care Packages cost?

We will provide you with detailed information about the funds that are available for you to spend on your chosen services, the cost of those services, how much is being spent every month and how much you have left, via a monthly statement.

In some instances, a small fee may be charged and this will be discussed with you in advance. 

How to access Home Care Packages

Access to these services is subject to an assessment by an Aged Care Assessment Team (ACAT). Our supportive staff can help you through this process, contact us for more information.

Commonwealth Home Support Program

The Commonwealth Home Support Program (CHSP) is designed to provide early support for you if you require minimal assistance but wish to maintain your independence.

The Commonwealth Home Support Program can support you with:
  • Domestic assistance, including help with cleaning, washing and shopping
  • Personal care, such as help with bathing, dressing, grooming and eating
  • Social support
  • Nursing care by a registered nurse, information and advocacy services
  • Flexible respite care
  • Centre based respite
  • Community assisted transport
  • Home maintenance and modifications
  • In-home respite care
  • Transport services
Who can access the service? 
  • People aged 65 years and over (or 50 years and over for Aboriginal and Torres Strait Islander people)
  • People at risk of premature or inappropriate admission to long term residential aged care
  • Carers of older Australians eligible for services under the CHSP program
How to access the Commonwealth Home Support Program

To access the program, you'll need to undertake an assessment by a Regional Assessment Service Provider through the Australian Government’s My Aged Care service.  Our supportive staff can help you throughout this process.  Please call us on 1800 448 448 or  fill in this form to find out more.  

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