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Have you received a Home Care Package approval letter from My Aged Care?

 Example of Aged Care Assessment Approval Letter

The aged care system can be daunting and confusing. 

We often receive calls from people who have completed an assessment process through the Aged Care Assessment Team (ACAT) and received a letter from My Aged Care notifying them that they have been approved for a Home Care Package.

They are surprised to hear that this doesn’t mean that they will be able to receive services straight away and that they are in fact in a queue to be allocated a Home Care Package.

Wesley Mission Queensland is here to help. Call us now on 1300 541 623 or request a callback, as we can work with you to tailor and deliver fully funded* personalised services while you wait for your Home Care Package allocation. 

Get Started now

Your Home Care Package journey

Step 1: My Aged Care contacted
Step 2: Aged Care Assessment
Step 3: My Aged Care Home Care Package Approval Letter
Step 4: Home Care Package Waiting List
Step 5: Home Care Package Assignment Letter
Step 6: Ongoing Support and Advice from WMQ Care Coordinator


In home care need identified and My Aged Care contacted.


Regional Assessment Service (RAS) or Aged Care Assessment Team (ACAT) care assessment.


My Aged Care Home Care Package Approval letter received.


You are placed on a national waiting list for allocation of a Home Care Package. *


Home Care Package assignment letter received. Contact us to get services in place as soon as possible.


Receive ongoing support and advice from a Wesley Mission Queensland Care Coordinator.

  1. (At 30 September 2017, more than 60,000 consumers were waiting to be assigned a package* Home care packages program data report 1 July – 30 September 2017, Department of Health.


Looking for more information? 

For your convenience, here are some links to additional information and services you may find useful:


Start here to get help with your Home Care Package

Have you received your approval letter and need help with organising your Home Care Package? Our friendly team are experienced in dealing with My Aged Care and can help you through the process to get the best outcome from your ACAT assesment.